Dishwashing Platform
Dishwashing Platform
Whirlpool — 2022-2024
My Role
Experience Strategy — Journey Mapping, Workshops, Concept Flows, User Research, Scope Definition
Team
Jason Liu (LDS)
Timeline
3 Months
Overview
Whirlpool was working on integrating automatic detergent dosing into their Connected Dishwashers.
I was responsible for understanding current end-to-end consumer journey and identify key opportunity areas to help visualize the north star experience for the team.
Outcome
Crafted a presentation that employed visual storytelling techniques that demonstrated human-centric design principles with a clear focus on the problem space.
Our core team used these artifacts to help define the scope and MVP to North Star experience to ensure decisions were consumer-focused.
My Role
Experience Strategy — Journey Mapping, Workshops, Concept Flows, User Research, Scope Definition
Team
Jason Liu (LD)
Tools
Timeline
Mural, Figma
3 Months
Overview
Whirlpool was working on integrating automatic detergent dosing into their Connected Dishwashers.
I was responsible for understanding current end-to-end consumer journey and identify key opportunity areas to help visualize the north star experience for the team.
Outcome
Crafted a presentation that employed visual storytelling techniques that demonstrated human-centric design principles with a clear focus on the problem space.
Our core team used these artifacts to help define the scope and MVP to North Star experience to ensure decisions were consumer-focused.
My Role
Experience Strategy — Journey Mapping, Workshops, Concept flows, User Research, Scope Definition
Team
Jason Liu (LD)
Tools
Mural, Figma
Overview
Whirlpool was working on integrating automatic detergent dosing into their Connected Dishwashers.
I was responsible for understanding current end-to-end consumer journey and identify key opportunity areas to help visualize the north star experience for the team.
Outcome
Crafted a presentation that employed visual storytelling techniques that demonstrated human-centric design principles with a clear focus on the problem space.
Our core team used these artifacts to help define the scope and MVP to North Star experience to ensure decisions were consumer-focused.
